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TERMS AND CONDITIONS

1.  Reservations, payments and terms

1.1          The guest house operates on a bed and breakfast basis, but special arrangements can be made to accommodate extras like laundry facilities, catering for events and functions.

1.2          Reservations are accepted on a ‘per person’ basis and not a unit basis. Rates are therefore subject to the number of people that occupy a unit. Persons over the age of 12 years are considered to be adults.

1.3          Reservations will not be confirmed until the name, surname, number of persons sharing a unit, cell phone numbers, payment method and expected time of arrival of each guest is provided to the guest house, where upon the guest house will send a confirmation form with relevant reservation details to the guest by fax, email or text message.

1.4          A deposit of 50%, valid credit card details or authorisation to debit is required to confirm all bookings.

1.5          Accommodation is payable in advance or upon arrival unless otherwise agreed in writing.           

1.6          A cancellation fee of 50% is payable should a confirmed booking be cancelled with less than 48 hrs notice.

1.7          The full cost of the accommodation of up to 2 days is payable should a guest fail to arrive or cancel or end the reservation with less than 24 hours notice.

1.8          Sundries and extras will be invoiced separately and are to be settled on the last day of the guest’s stay.

1.9          No refunds will be made once the account is settled.

1.10        Prices are subject to change without notice. However, prices are guaranteed once the deposit has been paid.

1.11        The guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled the account.

1.12        Cash, internet transfers and major credit/debit cards are valid payment methods. Cheques are not accepted.

1.13        The maximum refund value under any circumstances is 80% of the charge. Refunds will only be made after payment has been finally cleared by the bank or credit card company.

2.  Arrival and Departure

2.1          Check-in time is between 14h00 and 19h00 unless prior arrangements have been made. No check-in will be allowed after 22h00. This is necessary to ensure the security, comfort and well being of other guests.

2.2          Check-out time is between 06h30 and 10h00, unless prior arrangements have been made. No check-out after 13h00. This is to enable the room to be prepared in time for new arrivals. Guests that check out after 13h00 without prior arrangement will be liable for an extra night’s accommodation.

3.  Parking and Access

3.1          Parking is limited to one vehicle per unit unless otherwise agreed. One remote control and set of keys is provided per unit. The cost for replacement of lost keys and remote control is R400-00. Rooms must be locked and keys handed in at reception or deposited in the key box at the gate prior to departure.

3.2          Numbered parking is reserved for guests only. Visitors may park in the designated area.

4.  Service Hours

4.1          The reception desk is open from 6h30 to 19h00 Monday to Saturday, and 7h00 to 17h00 on Sundays and public holidays.

4.2          Office hours for reservations are Monday to Friday from 8h00 to 17h00.

5.  Security and Storage

5.1          Although the guest house take all reasonable steps to ensure the safety and security of guests and their possessions, guests retain final responsibility for their own safety and security. Keep rooms locked at all times and place valuables in the safe provided. Upon check-out, please leave the safe open and room locked.

5.2          The guest house does not provide storage facilities for personal belongings or vehicles.

6.  Meals

6.1          Breakfast is served between 06h30-08h30 on weekdays, and 07h30-09h00 on weekends and public holidays.

6.2          No refunds are made in the event of breakfast not taken for whatever reason.

6.3          Breakfast can be taken in the form of a food parcel during the week. Please order before 15h00 the previous day.

6.4          No food allowed to be taken away from the buffet.

6.5          No other meals are served unless on prior arrangement.

7.  Smoking

This is a NON-SMOKING guest house. Indoor smoking is strictly prohibited in ALL our guest rooms and enclosed public areas. Guests found to be smoking in their rooms will be liable to pay an additional night’s accommodation. No exception will be made under any circumstances.

8.  Pets

Under no circumstances will guests be permitted to bring any pets onto the premises.

9.  General Incapacity

The guest house cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests:

-              Unanticipated interruption of the electricity, water, sewage to, from or on the guest house property

-              Industrial action, civil uprising or criminal activity

-              Fire, frost, flooding, subsidence or any other force majeure event

10.  Liability

Although every effort has been made to ensure the accuracy of the information contained herein, Mosselbos Guest House cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured at any time.

Mosselbos Guest House shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, water, telephone lines/services, fire, failure of electrical, gas or other power supplies, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.